Healthcare Professionals
A clearer path from referral to home.
Healing Hands supports professional referrals for ordered home health services after hospitalization, surgery, illness, or functional decline. Intake reviews clinical fit, documentation, coverage, and current service availability before acceptance.
The essentials
What to know first.
- Call 773-792-3333 for referral routing and status questions.
- Fax 773-792-3330 after confirming the current secure referral workflow.
- Use intake@h3chealth.com only for general questions without protected health information.
- The intake team confirms the documentation required for each referral.
Referral pathway
Start with the skilled need and current clinical story.
Call intake for routing and to confirm the approved transmission method. The team reviews whether the requested services can be delivered safely and appropriately under a home health plan.
- Identify the ordering physician or allowed practitioner
- State the skilled reason for home health
- Include recent clinical and functional information
- Identify requested disciplines and patient location
- Share coverage information through the approved workflow
- Note safety, access, caregiver, and language considerations
Clinical disciplines
Match the referral to the patient’s needs at home.
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech-language pathology
- Medical social services
- Home health aide services within an eligible plan
- Wound care as represented in current agency materials, subject to case-specific availability
Coordination philosophy
Close the loop without overpromising the outcome.
The agency reviews the referral, clarifies missing information, coordinates an accepted plan with the ordering provider, and communicates relevant status or clinical changes through established channels. The website does not guarantee admission or timing.
Documentation notes
Requirements vary; intake confirms the exact packet.
A recent clinical note or discharge summary, orders, diagnoses supporting the skilled need, medication information, and face-to-face documentation may be relevant. The exact required documents depend on the individual referral and payer rules.
Safety & escalation
Know when not to wait.
Use established clinical escalation channels for current patients. Do not use general email for emergencies or urgent patient changes; call 911 for emergencies.
Frequently asked questions
Clear answers before the next step.
Who may initiate a referral inquiry?
Physicians, hospital teams, discharge planners, case managers, social workers, practice staff, patients, and families may start a conversation. Required orders and documentation still must come from appropriate sources.
Can protected health information be emailed to the general intake address?
Do not send protected health information through ordinary email unless intake confirms an approved secure method. Call for the current referral workflow.
Does Healing Hands guarantee acceptance or a start date?
No. Clinical fit, documentation, eligibility, coverage, staffing, service area, and safe delivery must be reviewed first.