Refer a patient to Healing Hands Home Care.

Who can refer

A professional referral can begin from many care settings.

Physicians and allowed practitioners, hospital and rehabilitation teams, discharge planners, case managers, social workers, and practice staff may begin the conversation. Patients and families may also call intake, though required orders and documentation must come from appropriate sources.

When home health may be considered

Start with the skilled need and the patient’s ability to receive care safely at home.

• Clinical follow-up after hospitalization or surgery
• Intermittent skilled nursing assessment, teaching, monitoring, or ordered treatment
• Functional changes that may require physical, occupational, or speech therapy
• Caregiver teaching tied to the clinician-directed plan
• Home health aide or medical social services within an eligible coordinated plan

Services available

Connect the referral to the appropriate discipline.

Referral process

A clear path from referral to start-of-care planning.

1. 01
   Referral

   Intake receives the referral through the approved workflow.

2. 02
   Intake review

   The team checks the request and identifies missing information.

3. 03
   Eligibility / clinical review

   Clinical fit, documentation, coverage, staffing, and service availability are reviewed.

4. 04
   Provider coordination

   The team clarifies orders and the plan with the ordering provider when needed.

5. 05
   Start-of-care planning

   If accepted, the team coordinates the individualized next step without promising a universal timeframe.

What information may be needed

Prepare a concise packet; intake confirms the exact requirements.

Referral documentation may vary by patient, payer, and clinical situation. The Healing Hands intake team can confirm what is needed for a specific referral.

• Patient contact and demographic information
• Ordering provider and recent face-to-face documentation
• Relevant order, diagnoses, and skilled need
• Discharge summary or recent clinical note when applicable
• Coverage information and requested disciplines
• Safety, access, caregiver, or language considerations needed for coordination

How care is coordinated

Close the loop across intake, provider, patient, and care team.

Intake reviews the referral, clarifies missing information, and coordinates accepted services with the ordering provider and the patient’s plan of care. Call intake to confirm receipt, ask what is missing, or clarify current status.

Medicare & documentation guidance

Orders and documentation support the review; they do not guarantee admission or coverage.

For Medicare home health, qualifying skilled need, homebound status, provider assessment and certification, orders, a plan of care, and other applicable requirements generally work together. The payer makes coverage determinations, and Healing Hands must still review clinical fit and availability.

Direct contact

Use the channel that matches the information.

Call intake for routing and to confirm the approved secure transmission method. Fax referral documents only after confirming the current workflow. Keep ordinary email limited to general questions without protected health information.

• Phone: 773-792-3333
• Fax: 773-792-3330
• General intake email: intake@h3chealth.com
• Office hours: Monday–Friday, 9:00 AM–5:30 PM